FRESHNESS GUARANTEED

We guarantee the freshness of your flowers for 7 days from the date of delivery (an exemption applies to roses, spring and summer designated flowers, where a 5 day guarantee applies). Should you have any queries or concerns, please do not hesitate to contact us.

HANDLE WITH CARE

Lily pollen may stain. Remove stamens from any newly opened flowers and avoid direct contact. In the event of contact with lily pollen, dab off with a self-adhesive tape, DO NOT use water as this will stabilize the pollen. Berries may also stain.

Flowers and plants are for display purposes only and must not be consumed - keep out of the reach of children and pets. Certain flowers and plants may cause irritation - in such an event, wash affected area immediately with cold water, DO NOT touch irritated skin, and consult a doctor if symptoms persist.

FLOWER CARE GUIDE

Some flowers may be delivered in bud to ensure longer life. Remove all packaging and trim the stems at a sharp angle. Ensuring that any foliage which lies beneath the water level is removed, place the flowers in a non-metallic vase. Fill the vase with fresh lukewarm tap water, then add the flower food, following the guidelines on the reverse of the sachet. Display in a cool location away from draughts, direct sunlight and heat. To refresh flowers after 2-3 days, remove any dropping flowers or foliage, re-cut the stems and place in fresh water. All vases should be placed on a protected surface.

PLANT CARE GUIDE

Some flowering plants may be delivered in bud to ensure longer life. Keep the compost of plants moist at all times and avoid water logging, draughts and direct sunlight. Feed plants fortnightly with a liquid plant fertiliser during Spring and Summer. To prolong flowering, remove faded flowers and protect non-hardy plants from frost. All plants should be placed on a protected surface.

COMPLAINTS

We aim to provide the best possible floral gift delivery service available. If you are not satisfied in any way with the service or product you have received, please let us know and your complaint will be investigated. If we are satisfied that your complaint is valid, a replacement product or refund will be provided. This does not affect your statutory rights as a customer.

Complaints regarding service must be registered with us within 24 hours of delivery. Complaints regarding product, and or quality, cannot be investigated if made later than 7 days following the date of delivery.

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